General Complaints Procedure

Welcome

At Heywood Heating, we are committed to providing exceptional service and products. We value your feedback, including complaints, as they assist us in improving our services and understanding your needs better. This procedure outlines how we handle complaints effectively and efficiently.

Who Can Complain
Our complaints procedure is open to all our customers, clients, and members of the public who interact with our services and products.

What Can Be Complained About
You can lodge a complaint about any aspect of our services or products that did not meet your expectations. This includes, but is not limited to, service quality, delay in service delivery, or any other concerns you might have experienced.

How to Make a Complaint
Contact Method: To file a complaint, please send us an email daniel @ heywoodheating.co.uk
Information Required: Please provide your full name, contact information, a detailed description of your complaint, and any specific resolution you are seeking.

Complaint Handling Process
Acknowledgment: We will acknowledge your complaint within 48 hours of receipt.
Assessment and Investigation: Your complaint will be assessed and thoroughly investigated by our team.
Response Timeframe: We aim to resolve all complaints within 14 business days. If it takes longer, we will keep you updated on our progress.
Resolution: We will inform you of the outcome and any actions taken in response to your complaint.

Confidentiality
Your privacy is important to us. All complaints are handled confidentially and in accordance with applicable privacy laws.

Feedback
We are continually striving to improve our complaints handling process. We welcome your feedback on this process.

Airivo Boston Manor, Boundary House Business Centre, Boston Rd, Hanwell, London W7 2QE
0208 575 2221
Opening Hours
Monday - Friday: 07:00 until 19:00*
Saturday - 08:00 until 17:00*
Sunday - Closed*
*We offer an out-of-hour service to all existing customers.

Gas Safe Registration Number

210654

all servicing

Heywood Heating Limited is registered in England and Wales No 06265623. We are credit broker and only offer credit products from Novuna. Heywood Heating Limited is authorised and regulated by the Financial Conduct Authority FRN 915273. Credit subject to age and status.

Please note that up to 12 months interest-free 0% finance is not regulated by the Financial Conduct Authority.

Any late or missed repayment may have serious consequences and your credit rating may be affected which could make it more difficult to obtain credit in the future.