- Carrying disinfectant hand wipes with us
- Using disposable gloves
- Cleaning our PDA/Handsets with anti-bacterial wipes
- Keeping a safe distance as much as possible
- Wearing masks when required
On the day of the appointment, we ask that before we arrive you wash down/sanitise the kitchen worktops, boiler and boiler controls.
Once sanitation has been carried out, and to reduce the risk of any airborne particles, we would ask that you open doors and windows for ventilation throughout the property, do not use the kitchen area for as long as possible before the technician arrives, and to isolate yourselves in a separate room than is being worked on. Do not enter the area until after our technician has left the property. We would recommend that once our technician has left, you repeat the above sanitation procedure.
2. Work carried out in people’s homes
Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms.
Again, it will be important to ensure that Public Health England guidelines, including maintaining a two-metre distance from any household occupants, are followed to ensure everyone’s safety.
No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households.
No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.
For more information, see guidance published 23 March 2020.